Birchanger Green Service Station Dunmow Road Old Dunmow Road
Burger King
10 m
Old Dunmow Road Jct 8
KFC
1.1
km
M11 Dunmow Road
Reviews and Ratings
Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
clean
friendly staff
noisy room
limited dining options
5.8/10
Guest rating
Rooms
5.6
Location
6.4
Service
7.0
Dining
5.1
Guest reviews
5.8/10
based on 8 reviews
3.5/5
based on 870 reviews
7.1
7.1/10 based on 5235 reviews
#3 of 5 hotels in Bishops Stortford based on Tripadvisor
Joy
United Kingdom,
February
2024
7.0/10
The hotel is conveniently close to the airport and offers spacious, clean rooms. The staff is friendly and there is easy parking available. However, the bathroom had mold issues, which was disappointing. The price may not fully match the quality experienced.
Rooms
7.0
The rooms had a drab decor but the beds were comfortable. There was an adjoining door to the next room.
Service
8.0
The staff provided a room change promptly upon request and were pleasant and courteous.
Location
6.0
The hotel is conveniently close to the airport and the staff is friendly, but the rooms had some damp smell and issues with mold in the bathroom.
Dining
7.0
The dining experience was impacted by water issues that prevented showering before departure.
Facilities
7.0
Facilities were basic but adequate, with convenient parking and a 24-hour bar.
Raymond
United States,
February
2024
6.4/10
My stay at the hotel was a mixed experience. The rooms were clean and tidy with plenty of space for myself and my companions, but I wished we could have stayed longer to fully enjoy them. The service was exceptional, with the staff being attentive and always ready to assist. However, the location was further from the airport than expected, and the state of the rooms left something to be desired. The dining options were mediocre and not worth the expense, but the potential for improvement was evident. Overall, a decent stay but with room for enhancement.
Rooms
8.0
I just checked into a room with 2 double beds and one single bed. The space was clean and tidy, and it felt comforting to be there, even if only for a few minutes.
Service
9.0
The staff had to help us open the rooms every time we stepped out together, and they promptly brought an iron and board upon request. Their attentiveness and helpfulness made our stay much more convenient and enjoyable.
Location
6.0
The hotel is conveniently located close to Stansted Airport, making it easy to reach. However, the surrounding rooms and facilities were not up to par, with noticeable damp smells and cleanliness issues like stained carpets and furniture.
Dining
5.0
The dining experience was lackluster, with food that seemed reheated and a 'full English' breakfast that lacked eggs. The quality wasn't worth the money spent; we would have been better off elsewhere for a meal.
Facilities
5.0
The facilities were in need of some maintenance and refurbishment, especially the dining area. Despite this, the potential for a better experience was apparent.
Doug
United Kingdom,
November
2023
5.2/10
The hotel is located in a quiet area, which is appreciated, but there were issues with the air conditioning and breakfast. Although it was close to the airport, the rooms lacked proper amenities and had a damp smell. The service was friendly and prompt, but there were some lapses in the dining experience with overpriced options. Overall, the potential is there, but improvements are needed.
Rooms
5.0
The rooms did not have a cot as confirmed and issues with air conditioning were present. Some rooms also had noise disturbances from other guests.
Service
7.0
The service was courteous, and they promptly delivered an iron and board upon request. However, there was an incident of a missed order in the dining service.
Location
5.0
The hotel is convenient for access to the airport and local bus transportation, though the actual room conditions fell short of expectations in terms of value for money.
Dining
5.0
The dining experience was described as overpriced and lacking some essential items in the full English breakfast.
Facilities
5.0
James
United Kingdom,
November
2023
5.0/10
The hotel is conveniently located close to Stansted Airport, which is great for a quick night stay, but there are some drawbacks like basic rooms with a damp smell and dated bathrooms. However, the friendly staff are a positive aspect. The dining experience could use some improvements, and the price might not fully match the quality offered.
Rooms
5.0
The room needed an update and had some cleanliness issues like a straight bed and stained sheets.
Service
5.0
The staff had some lapses like smoking in uniform and arguments with waitstaff.
Location
6.0
The hotel's proximity to Stansted Airport is convenient, but the service station location and dated facilities detract from the experience.
Dining
5.0
The dining was disappointing with cold food and unresponsive staff.
Facilities
5.0
Facilities appeared lacking and in need of updating.
Malcolm
United Kingdom,
October
2023
7.0/10
I had a mixed experience at this hotel. The rooms were clean and comfortable, but I struggled with a noisy air conditioning unit that kept me awake at night. The service was friendly and accommodating, offering us hot chocolate and dealing with a broken light promptly. The location is convenient for the airport but lacks good dining options. The facilities were decent overall.
Rooms
7.0
My room was clean and comfortable, but the noisy air conditioning machine affected my sleep quality.
Service
8.0
The service was friendly, and they even gave us hot chocolate to take to our rooms.
Location
7.0
The hotel's proximity to the airport is convenient, but the dining options in the area are limited.
Dining
6.0
The dining experience was subpar due to the lack of good options nearby.
Facilities
7.0
The hotel facilities were average, nothing outstanding but decent.
clean
noisy room
Suzanne
United States,
July
2023
6.0/10
The hotel is conveniently close to the airport, but rooms may need improvement in terms of cleanliness and maintenance. The service level varies from disinterested to friendly and helpful. The dining experience could use some enhancement, but the location is ideal for quick access to the airport.
Rooms
5.0
The rooms had some issues with cleanliness, including a weird smell and mold on the ceiling. The air conditioning was not effective, and the window couldn't open.
Service
6.0
The service was a mix; some staff were disinterested while others were friendly and hardworking.
Location
7.0
The hotel is conveniently close to the airport, making it a good choice for early flights. However, the surrounding area lacks good taxi services.
Dining
6.0
The dining experience was average, with room for improvement in breakfast options.
Facilities
5.0
Carol
United Kingdom,
June
2023
5.6/10
The hotel had some issues with privacy in the rooms and cleanliness but was convenient for an overnight stay near the airport. The service was friendly and accommodating. The location was good for proximity to the airport but lacked proper signage and lighting. The dining experience was subpar, except for the roasted meats. Overall, the facilities were average.
Rooms
5.0
The rooms were quite small, needed a makeover, and had some cleanliness issues like a funny smell and dirty sheets.
Service
7.0
The staff were friendly and helpful.
Location
6.0
The location was good for quick access to the airport but lacked proper lighting and signage.
Dining
5.0
The dining experience was subpar overall, except for the roasted meats.
Facilities
6.0
The facilities were average.
Edwin
United Kingdom,
May
2023
6.2/10
The hotel is conveniently located near the airport and various convenience stores, making it ideal for travelers. The rooms had issues with cleanliness and maintenance, such as a strong smell of bleach, broken bathroom fittings, and unclean sheets, which affected the overall experience. The service was generally good, with helpful staff, though there were some lapses in friendliness. The location is excellent for those with early flights or attending nearby events, and the dining options need improvement, especially for vegetarians and Muslims. Overall, the hotel offers potential but falls short in several key areas.
Rooms
5.0
The rooms had cleanliness and maintenance issues, affecting the overall stay.
Service
7.0
The service was generally good with helpful staff, but some lapses in friendliness were noted.
Location
8.0
The location is convenient for those with early flights or attending events nearby.
Dining
5.0
The dining experience needs improvement, especially for vegetarians and Muslims.
Facilities
7.0
Basic facilities were provided, but no specific comments were made.
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